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When can I ask for a refund?

1. Order error or repeat caused by non-human reasons.

2. The delivery cannot continue for objective reasons.

3. No refunds for virtual goods once shipped.


How can I ask for a refund?
You should contact our 24 hours Live Chat to apply for a refund with your order number. Or you can email [email protected] with your order number attached.

When can I get my refund?
The refund time depends on the payment method. Such as refunds via PayPal balance usually go through within 24 hours, but refunds via bank transfer may take several days.

What else should I know?

1. We would send pick-up notification emails to customers whose orders have not arrived every other day.

2. We won't accept applications for a refund caused by the buyer's faults. But we can change the funds to other goods or vouchers.

3. We may refund initiatively if we find the buyer's account is at high risk.


Disclaimer

acnhdesign.com is not affiliated with any game company, agent or producer and does not own or sell any intellectual property found on our website. We only provide in-game island design service. We do not trade any in-game virtual items. All trademarks and intellectual property found here are property of their original owners.

Copyright © 2021-2024 All Rights Reserved.

PLAYER FORT TECHNOLOGY LIMITED

2-16 Fa Yuen Street, Mongkok, Kowloon, Hong Kong

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