1. When will my order be delivered?
The delivery time displays in the category overview of the product. We guarantee an instant delivery once your order is confirmed.
Contact us via Live Chat or email if you did not receive an order confirmation.
Possible reasons for order delays:
- Server is updating/fixing.
- Server is under maintenance.
- Short of stocks because of huge needs.
Possible reasons you do not receive the order confirmation:
- The email is mistagged to your spam folder.
- Your email server blocks our emails.
You can contact our 24 hours Live Chat to check your order status.
If you registered as our member, you can log in to your account and check your order status.
2. I recently paid, but the order is not confirmed. Why?
- The payment did not go through. Some cards, like gift cards, are not supported. You can contact our Live Chat to check the payment status.
- The payment has not arrived yet. Such as, a bank transfer may take 2 to 5 working days until we receive the payment.
- The payment is under review. PayPal needs to check the transaction for security reasons. It may take 3-5 days to complete, and in rare cases, your payment would return to your account.
3. Why did I only receive a partial delivery?
It occurs when your order is too large. We need to deliver several times. But no worries, your entire order will arrive within the promised time.
If your order is only partly delivered due to unexpected reasons, like network/server problems. Contact us via Live Chat or email. We guarantee the rest part will arrive as soon as possible.
4. If I left the wrong information when I made an order. How can I correct it?
Contact us via Live Chat or email with your order number. We will respond instantly and provide the best solution.
5. I want to purchase products for different games/servers. What should I do?
We suggest you order separately to avoid confusion. Contact our 24 hours Live Chat if you need more information.
1. Why should we have to verify the payment?
We need to confirm the payer's identity and keep the transaction secure. Both we don't want fraud to happen.
- As a merchant, it is our responsibility to confirm if the payment is authorized.
- Some buyers who are under age use their parents' cards without permission.
- Unusual purchase behavior happens, such as frequent purchases.
- The charge-back rate is too high coming from your country or region.
2. I do not want to do the verification. What now?
The verification takes only a few minutes. We will immediately deliver your order after you pass it.
We want to protect our customers from unauthorized transactions or purchases without permission. The verification is only for safety purposes. We promise we will NEVER leak your information.
If you insist on rejecting the verification, you can contact our Live Chat with your order number to apply for a refund. We accept refunds before the delivery.
3. I have done the verification before. Why are you asking me to do it again?
- You were phone verified or email verified before.
- The information provided for the verification was insufficient.
- Suspicious abnormal purchase behavior, like frequent payment, bill address changed, payment account changed, etc.
To ensure transaction security, you may need to do the verification again.
We will do our best to protect the safety of the transaction and your personal information.
Thank you very much for your cooperation.
1. When can I ask for a refund?
I. The delivery has not taken place yet.
II. The goods are partly delivered. But the delivery cannot continue for objective reasons.
III. No refunds for virtual goods once shipped.
2. How can I ask for a refund?
You should contact our 24 hours Live Chat to apply for a refund with your order number. Or you can email [email protected] with your order number attached.
3. When can I get my refund?
The refund time depends on the payment method. Such as refunds via PayPal balance usually go through within 24 hours, but refunds via bank transfer may take several days.
4. What else should I know?
I. We would send pick-up notification emails to customers whose orders have not arrived every other day.
II. We won't accept applications for a refund caused by the buyer's faults. But we can change the funds to other goods or vouchers.
III. We may refund initiatively if we find the buyer's account is at high risk.
Is my data safe on this website?
Various security measures guarantee you total anonymity and security while surfing on our website.
- Our shop is checked daily by McAfee for viruses and malware.
- The Secure Sockets Layer (SSL) encryption protocol provides all-round protection for the transfer of sensitive data such as your email address or similar.
- We also use Hypertext Transfer Protocol Secure (HTTPS) in order to obtain your data bugproof.
- Every transaction you make is encrypted to make sure that your account information, Paypal, or any payment methods' data can not be intercepted at any moment.
- Furthermore we have implemented other security concepts, which should not be given away here.
